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Bee Membership FAQs

Bee Membership FAQs

What's included in a Bee Membership?

Can I use the Beekeeper software without Bee Membership?

  • Yes. You can purchase a Bee device and data plan separately, then connect them to Beekeeper.
  • Bee Membership just bundles everything for simplicity.

Does Bee Membership include a warranty?

  • Yes. Devices come with a standard manufacturer warranty of 1 year.
  • Extended protection may be available -- contact support for options.

Do I need to configure the Bee device myself?

No. Each Bee device is:

  • Pre-installed with an active SIM.
  • Linked to your Beekeeper fleet account before shipping.
  • Ready to use out of the box.

How soon will my Bee device ship?

  • Devices typically ship within a few business days of purchase.

Do I need any technical experience to use Bee Membership?

  • No. Setup is plug-and-play. Managing devices via Beekeeper is simple and intuitive.

How much does Bee Membership cost?

  • $19 per device per month.
  • Requires a 24-month minimum commitment.

Can I cancel early?

  • No. Early cancellation is not allowed. The subscription runs for the full 24-month term.

What happens after 24 months?

  • Your subscription auto-renews for another 24-month term unless canceled before the renewal date.

Can I pause my Bee Membership?

  • No. Bee Memberships cannot be paused or put on hold.

Can I transfer a Membership to another person or organization?

  • No. Bee Memberships are non-transferable and tied to the original account.

What payment methods are accepted?

  • We accept major credit cards and standard billing methods.
  • Invoices are available in your Bee dashboard.

Can I add more devices later?

  • Yes. You can add more Bee devices anytime.
  • Each new device requires its own $19 / month Bee Membership.

Can multiple users manage the same fleet?

  • Yes. You can invite team members to your account and assign roles (e.g. admin, member).

Does Bee Membership include LTE data?

  • Yes. An always-on LTE data plan is included.
    • No separate SIM card required.
    • No overage charges.

What happens if my LTE data usage is high?

  • The included data plan is sufficient for normal fleet usage and mapping. You don't need to monitor usage or worry about overages.

What if a device is lost or damaged?

  • Contact support.
  • Bee Membership does not cover loss or physical damage. See Terms of Service for details.

Is Bee Membership available internationally?

  • No. Currently available only in the United States and Puerto Rico.

Is support included?

  • Yes. Support includes:
    • Direct access to customer service.
    • Online documentation and guides.

What types of insights does Beekeeper provide?

  • Trip summaries.
  • Driver behavior reports.
  • Live location monitoring.
  • Map freshness updates.
  • AI incident detection.
  • Video retrieval from past 10 hours.
  • Roadwork tracking and routing intelligence.

Does the Bee device record video locally?

  • Yes. Each Bee can store up to 10 hours of video on-device.

How do I retrieve past footage?

  • You can request video from the Beekeeper dashboard for the past 10 hours of driving.

Can I use Bee Membership in areas without LTE coverage?

  • Bee devices continue recording even without LTE.
  • Once connectivity resumes, data uploads automatically.

Are Bee devices in a Bee Membership rewarded for mapping?

  • Yes. Bee devices earn HONEY rewards for growing coverage on Hivemapper.
  • Connect your wallet through the web or directly in the Bee Maps App.
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